The new standard in eCommerce integrations

Our simple single format API integration gives unified access to popular marketplaces such as Amazon, eBay, Etsy and Fruugo as well as industry-leading eCommerce platforms such as Shopify, Magento, BigCommerce, EKM and more.

Channel API

How Our Channel API Works

Channel API from Despatch Cloud is built on top of world-leading cloud infrastructure providers. All our servers are located in the UK and our infrastructure providers all meet the ISO/IEC 27001 information security standard. All channel and customer data on our servers is encrypted with AES-256 as standard.

Create Account

To get started with Channel API, simply register for an account and we will contact you once your account is approved.

Integrate Channel API

Our simple single format REST API integration makes it easy to integrate your application into Channel API.

Connected Data

Once your application is integrated into Channel API, you are ready to connect your marketplaces and eCommerce platforms.


Channel API comes jam-packed with industry-leading, innovative features built right into the fabric of the application from intelligent stock control to kit support. Channel API has you covered.

Intelligent Multi-Channel Stock Control

Control stock accross all your marketplaces & eCommerce platforms with our multi-channel SKU mapping & kit support.

Unified API & Optional Webhook Support

Connect your application to our unified API or via webhooks and have events delivered to your applications specified URL as they happen.

Comprehensive Request & Response Logs

Keeping detailed track of all your activities allows you to detect and prevent any errors.

World-leading Infrastructure

Never worry about your data security again thanks to our UK-based, world-leading server infrastructure.

Channel & Customer Data Encryption

We respect your privacy and keep your data confidential with AES-256 encryption and multi-factor authentication.

No Long Contracts, No Tie Downs

Try Channel API free for 7 days with no commitment involved.

Customer Reviews

At Channel API we use Trustpilot for our reviews, used by millions daily as a trusted source of feedback. Please explore our range of testimonials below.

Highly recommended company that has helped us triple our online sales. I looked at many options before choosing Despatch Cloud and am very happy I went with them.

Simon Blake

Professional from the very start. Highly recommended - has made my life so much easier.

Tim Butler

It's made all the difference and cut hours off the time spent processing orders and also updates the stock for all our outlets with ease I don't know how we managed before Mazeys.

David Sedman

Good Service from Matthew and His Team. Always looked after my ecommerce websites and hosting and has never let me down.

Brian Cormell

I have used for over 1 year now. On their Gold plan, Matthew and his team created a plug in which makes a huge difference to processing orders to our specifications and makes a significant annual cost saving... Read More

Kirsty Archer

Absolute time & money saver - the most critical part of running our ecommerce business. We sell on various sales channels (Shopify, OnBuy, Fruugo, Amazon, eBay etc) and all orders are pulled directly into Despatch Cloud and shipped with one click... Read More


Supported Marketplace & eCommerce Platforms

amazon vendor
magento v1
magento v2
zoho commerce

Frequently Asked Questions

Do you have a question about our Channel API not covered in our FAQs?

We are always happy to assist new or existing clients. Please feel free to call us on 01377 455 180 or send us an email with your enquiry at and our customer services team will be quick to help assist you.

Contact Us
We created Channel API with security in mind, SSL is standard for all API requests and all channel and customer data on our servers is encrypted with AES-256 as standard, and Channel API supports and encourages the use of multi-factor authentication on system login. If you would like to find out more about the security aspects that we have at Channel API, then by all means, please do get in touch with us and we'll provide further details.
Yes! - Channel API offers a comprehensive user interface that allows users to find, analyse and download channel log files for all Channel API requests. If you would like to find out more on how you can do this, don't hesitate to contact us, the Channel API customer services team will help to assist you.
No long contracts, no tie downs. We price our API service per event (such as getting an order or updating a product stock level). Our prices vary depending on monthly event volume and are based on a flexible monthly rolling subscription. So, you can cancel or adjust your plan anytime. If you have any questions with regards to our pricing options for Channel API then please let us know and we will be happy to help you.
Yes! Channel API is compatible with a number of international channels.