Multi-Channel eCommerce Integrations

Our simple, single format API integration gives unified access to popular marketplaces such as Amazon, eBay, Etsy and Fruugo as well as industry-leading eCommerce platforms such as Shopify, Magento, BigCommerce, EKM and more.

Channel API

Key Functionality

The four key areas of functionality partners can use Channels (the new name for Channel API) for are:

Get Orders

This is to give you the ability to download your orders from any of your configured eCommerce platforms and marketplaces supported by Channels into Channels and to submit the order data in a unified JSON format to a specified endpoint via a webhook.

Get Products

This is to give you the ability to download your products from any of your configured eCommerce platforms and marketplaces supported by Channels into Channels and to submit the product data in a unified JSON format to a specified endpoint via a webhook.

Fulfilment Update

This allows you to submit fulfilment data to configured eCommerce platforms and marketplaces supported by Channels into Channels and to submit the product data in a unified JSON format to a specified endpoint via a webhook.

Stock Update

This enables you to update your stock levels to configured eCommerce platforms and marketplaces supported by Channels into Channels and to submit the product data in a unified JSON format to a specified endpoint via a webhook.

Features

Channels (the new name for Channel API) comes jam-packed with industry-leading, innovative features built right into the fabric of the application from intelligent stock control to kit support. Channels has you covered.

Intelligent Multi-Channel Stock Control

Control stock accross all your marketplaces & eCommerce platforms with our multi-channel SKU mapping & kit support.

Unified API & Optional Webhook Support

Connect your application to our unified API or via webhooks and have events delivered to your applications specified URL as they happen.

Comprehensive Request & Response Logs

Keeping detailed track of all your activities allows you to detect and prevent any errors.

World-leading Infrastructure

Never worry about your data security again thanks to our UK-based, world-leading server infrastructure.

Channel & Customer Data Encryption

We respect your privacy and keep your data confidential with AES-256 encryption and multi-factor authentication.

No Long Contracts, No Tie Downs

Try our multi-channel eCommerce integrations software, Channels (the new name for Channel API), free for 7 days with no commitment involved.

How Channels Works

Channels (the new name for Channel API) acts as a gateway to all the supported eCommerce platforms and marketplaces and gives unified channel access to your company via a single-format API integration. Channels can be set up to support the use of specific developer accounts with marketplaces where required to give direct control over the marketplace relationships and branding or can use Despatch Cloud relationships if you prefer to do so.

Create Account

To get started with Channels (the new name for Channel API), simply register for an account and we will contact you once your account is approved.

Integrate Channels

Our simple single format REST API integration makes it easy to integrate your application into Channels.

Connected Data

Once your application is integrated into Channels, you are ready to connect your marketplaces and eCommerce platforms.

Optional Enhancements

In addition to the above key areas, Channels (the new name for Channel API) offers optional enhancements that you used not only to improve your processes but also to save a significant amount of development time and ensure an even higher level of abstraction.

These enhancements fall under three main categories as Smart Stock Control, SKU Mapping and Kitting:

Smart Stock Control

Channels (the new name for Channel API) comes with the Smart Stock Control mechanism as standard. Turning this enhancement on allows developers to have a higher level of abstraction and ensures that Channels deals with multi-channel stock control logic seamlessly and automatically adjusts channel stock levels without any developer input.

Find Out More

SKU Mapping

In an ideal world, when selling multi-channel the same SKU would be used across all eCommerce platforms and marketplaces. Unfortunately, this is not always the case due to a number of reasons, however, you don’t need to put up with it as the standard SKU Mapping feature of Channels is here to save you the hassle.

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Kitting

Kitting, also known as product grouping, is where a customer sells a number of products individually - not in all cases - but also as part of a larger kit or group. In this case, Channels supports kit mapping and has support for variable kit item quantities.

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Supported Marketplace & eCommerce Platforms

amazon
amazon vendor
b2b wave
bigcommerce
bluepark
bol.com
Brightpearl
Cdiscount
despatch cloud
ebay
ekm
etsy
fruugo
interspire
jd.com
linnworks
magento v1
magento v2
mano mano
microsoft dynamics
next
onbuy
opencart
prestashop
quickbooks
recharge
red prairie
sage
shopify
shopware
squarespace
tiktok shop
visualsoft
wish
wix
woocommerce
wowcher
xero
zoho commerce

Frequently Asked Questions

Do you have a question about our Channels (the new name for Channel API) not covered in our FAQs?

We are always happy to assist new or existing clients. Please feel free to call us on 01377 455 180 or send us an email with your enquiry at hello@despatchcloud.com and our customer services team will be quick to help assist you.

Contact Us
We created Channels (the new name for Channel API) with security in mind, SSL is standard for all API requests and all channel and customer data on our servers is encrypted with AES-256 as standard, and Channels supports and encourages the use of multi-factor authentication on system login. If you would like to find out more about the security aspects that we have at Channels, then by all means, please do get in touch with us and we'll provide further details.
Yes! - Channels offers a comprehensive user interface that allows users to find, analyse and download channel log files for all Channels requests. If you would like to find out more on how you can do this, don't hesitate to contact us, the Channels customer services team will help to assist you.
No long contracts, no tie downs. We price our API service per event (such as getting an order or updating a product stock level). Our prices vary depending on monthly event volume and are based on a flexible monthly rolling subscription. So, you can cancel or adjust your plan anytime. If you have any questions with regards to our pricing options for Channels then please let us know and we will be happy to help you.
Yes! Channels is compatible with a number of international channels.

Contact Channels

Our customer support team is always on hand to help. If you have any questions or
comments about our Channels service, please contact us using the details below and we will be in touch shortly.

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